Danny knows where it's at

With Danny, it's personal.

He does what it takes to ensure your success. He's the one who calls you an hour after he left your lab to make sure everything is working to your satisfaction, and then calls you back two days later to make sure your results look like they should. He's an LC/MS expert who feels good about sharing his experience and has the confidence of knowing that hundreds of his colleagues are there to back him up. He also knows that if he can't fix it, he can contact the regional specialist team. And if they can't fix it, it will be replaced*.

Danny is more than a service engineer. He's an AB SCIEX service engineer - a partner you can trust.

Danny Catching, AB SCIEX Service, North America

*Our Fix or Replace Commitment is applicable to Warranty and AB SCIEX Complete and AB SCIEX Assurance service plan customers only,  in accordance with the AB SCIEX escalation policy.

Andy knows where it's at.

He makes you his priority. In fact, he'll guarantee it.

Andy is part of our industry leading priority response solution. He's an LC/MS expert who takes pride in fixing problems fast and maximizing uptime to help your lab push the limits in productivity. He also has the confidence of knowing that hundreds of his LC/MS colleagues are there to back him up.

People like Andy. He's one of the reasons why our customers voted us #1 in customer satisfaction, service engineers, response time and service coverage*.

Andy Wilcox, AB SCIEX Service, UK

*Based on a recent independent survey

Tony knows where it's at.

He's your single point of contact.

From sample injection to data management. Tony's expertise covers the entire LC/MS system. He's trained to troubleshoot your whole workflow, whether you need help with an ion source, an autosampler, valve, or running an application, he can put your mind at ease. Hundreds of his LC/MS colleagues are there to back him up if he needs them. 

People like Tony. That's because he's a single point of contact who goes the extra mile to give you peace of mind.

Tony Jandrasits, AB SCIEX Service, Germany

Ming knows where it's at.

He'll do what it takes.

 It's all about uptime. Ming's single-minded goal is to make sure your instrument is up and running at the highest performance specifications. That's his job. He understands that you can't afford downtime and takes pride in fixing problems fast, using all the resources at his disposal. But there are some problems that even Ming can't fix. That's where our Fix or Replace^TM Commitment comes in. If Ming can't fix it, he'll contact the regional specialist team . And if they can't fix it will be replaced. Simple as that*.

People like Ming. He's is more than a service engineer. He's a dedicated, certified, LC/MS AB SCIEX service engineer - a partner you can trust.

Ming Du, AB SCIEX Service, China

*Our Fix or Replace Commitment is applicable to Warranty and AB SCIEX Complete and AB SCIEX Assurance service plan customers only,  in accordance with the AB SCIEX escalation policy.

Ryo knows where it's at.

He stays on top of his game.

When you have questions, Ryo has answers.

Like all AB SCIEX engineers, Ryo has completed a rigorous 4-step certification program and is re-certified every 2 years. So, you can count on him to be up-to-speed on the latest AB SCIEX product revisions, repair procedures, software, application and technical updates. He's an LC/MS expert that takes pride in finding solutions. And in the unlikely event that he doesn't have an answer for you, he'll tap into the AB SCIEX service network and find one.

Ryo is more than a service engineer. He's a certified AB SCIEX service engineer - a partner you can trust.

Ryo Kobayashi, AB SCIEX Service, Japan