AB SCIEX Smart Monitoring Service is a real-time remote instrument monitoring service that maximizes system uptime and improves productivity. We remotely and proactively track system parameters and identify potential problems before they affect your lab's efficiency.
AB SCIEX Smart Monitoring Service improves uptime and productivity in two ways:
- Smart Monitoring Service notifies our technical support team when a situation is developing that could lead to downtime.
- If an instrument fails, the AB SCIEX team will use remote diagnostic tools to help get the instrument up and running.