AB SCIEX Smart Services is a real-time remote instrument monitoring service that helps you maximize system uptime and improve productivity. We remotely and proactively track system parameters and identify potential problems before they affect your lab's efficiency.
AB SCIEX Smart Services improves uptime and productivity in two ways:
- AB SCIEX Smart Services notifies our service engineers and the technical support team when a situation is developing that could lead to downtime.
- If an instrument fails, the AB SCIEX team will use remote diagnostic tools to help get the instrument up and running as fast as possible.