Services

When peace of mind comes as standard

View Video > AB SCIEX Global Services - Optimizing the cost of instrument ownership for the Children's Medical Research Institute

AB SCIEX Global Services is an organization dedicated to delivering local service excellence. Our certified LC/MS engineers are rated #1 in customer satisfaction*, and deliver 97% system uptime to maximise your productivity. But true support is more than just a local engineer. Our global service and support network is a trusted partner to thousands of labs worldwide and our service expertise extends far beyond mass spectrometry.

* Independent research study conducted by Ohriner Consulting, January 2011

• Service Plans - We offer a range of flexible service options that combine value with customized coverage. Our portfolio gives you the flexibility and choice to get exactly the right service coverage for your laboratory.
• Service Products - Supplement in-house capabilities or choose additional services based on your laboratory’s needs and budget. Our flexible approach means the service in your lab can be exactly what you need it to be.
• Compliance Services - An integrated approach to compliance that includes qualification, re-qualification and validation for your complete AB SCIEX system workflow including your mass spectrometer, HPLC and software.
• Customer Support - Immediate system and application support to get you back online as quickly as possible. Our network of certified engineers, system and application support specialists are dedicated to achieving 97% uptime for your lab.