Customer Support
You can't afford downtime so we deliver 97% uptime
Our regional instrument support centers are dedicated to delivering local service excellence. We can provide an advanced level of support with a single call, trouble shoot with technical assistance, or schedule an on-site evaluation by an AB SCIEX certified Field Service Engineer. Committed to delivering an efficient, reliable and consistent level of service, our regional centers can also deliver genuine approved AB SCIEX parts to you, on-site, on a next day delivery service.
- Provide instrument support for warranty, contract and non-contract customers
- Open a service call for a repair or maintenance visit
- Coordinate instrument relocation
- Provide a tailored-made quote for one of our service plans or products
- Liase with our Application Solution Centers to support your complete research workflow
If after initial assessment one of our LC/MS/MS System Support Specialists diagnoses your issue is application related we will then engage one of our application solutions centers to help resolve your problem.
- Contact AB SCIEX Service - Our regional instrument support centers are dedicated to delivering local service excellence. Committed to providing efficient, reliable and consistent service we can provide an advanced level of support with a single call.
- AB SCIEX System Support Center - Provides immediate access to instrument and technical expertise and in most cases, our certified System Support Specialists can solve your problem over the phone
- AB SCIEX Application Solutions Center - Provides immediate access to an extensive knowledge resource to help trouble shoot your LC/MS/MS Applications workflows. With specific application support coverage we can resolve your issue no matter what your research application is.
